FAQs

Frequently Asked Questions (FAQs)

1. What is the warranty period for your products?

We offer a standard one-year warranty on all our products, covering any manufacturing defects. For more details, please refer to our Warranty Policy.

2. Do you offer international shipping?

Yes, we ship internationally. Shipping fees and delivery times vary depending on the destination. You can find more information about shipping options at checkout.

3. How long does it take to process an order?

Orders are typically processed within 5-10 business days. You will receive a confirmation email with tracking information once your order has been shipped.

4. Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. If you're not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange. Please review our Return Policy for more details.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier's website.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your protection.

7. Are your chargers compatible with all devices?

Our chargers are designed to be compatible with a wide range of devices, including smartphones, tablets, and laptops. Please check the product description for specific compatibility details.

8. How can I contact customer support?

You can reach our customer support team through the Contact Us page on our website, or by emailing us at support@shgaf.store. We’re here to help with any inquiries or issues.

9. Do you offer bulk purchase discounts?

Yes, we offer discounts for bulk purchases. Please contact our sales team at support@shgaf.store for more information on pricing and availability.

10. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, we may not be able to make changes, but we will do our best to accommodate your request.